[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fgXs5HoQN2IpulAXV_ToYtua9xqi6u0P6dbmn3Ysview":3,"$fLs6GgBOsxc_E2eAITKbI3Udub9azYcL1yV-e4uV4UQo":38},{"success":4,"statusCode":5,"data":6},true,200,{"id":7,"productTitle":8,"productDescription":9,"productType":10,"productCategory":11,"productId":12,"packSize":13,"price":14,"defaultSeats":15,"extraSeatPrice":15,"currency":16,"enabled":4,"bundleOnly":17,"published":4,"sortOrder":18,"url":19,"snippet":19,"createdAt":20,"updatedAt":21,"bundleProducts":22,"underlyingProduct":23},23,"Who's The Expert?","Have you ever come across a situation at work and thought, \"I don't know the answer… but I know exactly who to ask in my team?\" If so, you've used what psychologists call a transactive memory system","Resource","intervention",6,1,900,0,"gbp",false,1000,null,"2026-02-28T18:18:05.629Z","2026-02-28T19:12:18.847Z",[],{"id":12,"title":8,"type":24,"slug":25,"enabled":4,"content":26,"name":19,"full_slug":19,"url":19,"description":9,"longDescription":19,"heroImage":27,"price":14,"currency":16,"benefits":28,"benefitImage":29,"vimeoId":30,"pdfUrl":31,"quoteText":32,"quoteAuthor":19,"chapters":33,"landingPageContent":34,"status":19,"approvedAt":19,"rejectedAt":19,"rejectedReason":19,"approvedById":19,"generatedAt":19,"generatedById":19,"createdAt":35,"updatedAt":36,"categories":37},"resource","whos-the-expert","{\"blocks\":[{\"id\":\"c2b72f5e-44dc-4dfd-94bd-3575e7d20bea\",\"type\":\"resource-hero\",\"visibility\":\"public\",\"props\":{\"title\":\"Who's The Expert?\",\"subtitle\":\"\u003Cp>Have you ever come across a situation at work and thought, \\\"I don't know the answer… but I know exactly who to ask in my team?\\\" If so, you've used what psychologists call a transactive memory system\u003C\u002Fp>\",\"vimeoId\":\"1142598919\",\"thumbnailUrl\":\"\u002Fstoryblok\u002F800x1000\u002F87ed9ab544\u002Fintervention-who-is-the-expert.webp\",\"ctaText\":\"Begin walkthrough\",\"ctaUrl\":\"#chapters\"}},{\"id\":\"90b3e4c5-5e41-4e0c-9219-0286e3e2010a\",\"type\":\"section\",\"visibility\":\"public\",\"props\":{\"heading\":\"Get Started: Your Essentials\",\"background\":\"purple\",\"downloadUrl\":\"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F317082\u002Fx\u002Fc12021fb1d\u002Fwho-is-the-expert-handout.pdf\",\"hasVideo\":true}},{\"id\":\"9860508c-b865-4a91-9c8f-7c89aabc8cb5\",\"type\":\"body-section\",\"visibility\":\"gated\",\"props\":{}},{\"id\":\"251b9067-738d-47b5-b6af-35b75e80a5b2\",\"type\":\"video-chapter\",\"visibility\":\"public\",\"props\":{\"title\":\"Welcome\",\"timestamp\":\"0\",\"body\":\"\u003Cp>Hello and welcome to this activity, which focuses on helping you to build stronger team attachment by exploring and sharing the personal roots and core drivers that shape how each person shows up at work.\u003C\u002Fp>\u003Cp>This is a chance to share some of the experiences, values and needs that influence how we work, and enable us to fully appreciate the whole person behind the role. This leads to more trust, empathy, and connection within the team as a whole. \u003C\u002Fp>\u003Cp>During this activity, please make sure your team know that they can share as much or as little as they feel comfortable with; as with all our activities, depth is encouraged, but never forced.\u003C\u002Fp>\u003Cp>You can complete this in person, but it’s also been designed to work equally well when delivered remotely, to provide a bit of flexibility to those of you in a remote or hybrid environment.\u003C\u002Fp>\"}},{\"id\":\"ca35ffb8-37f1-4116-b97e-b983ac72dd78\",\"type\":\"video-chapter\",\"visibility\":\"gated\",\"props\":{\"title\":\"How to Achieve This\",\"timestamp\":\"68\",\"body\":\"\u003Cp>You’ll achieve this by taking turns to respond to a number of questions and choosing one of your team mates as the ‘answer.’ You’ll explain \u003Cstrong>why\u003C\u002Fstrong> you chose them: what skill, quality, or experience makes them a good fit?\u003C\u002Fp>\u003Cp>Then, the person you picked will have a moment to \u003Cstrong>reflect\u003C\u002Fstrong> on why they think they were chosen, or to share an example or story to help illustrate or consolidate the choice. They can share:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp> A time when they’ve demonstrated that particular skill;\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp> A relevant story or example; or\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp> Their thoughts about how they might approach that kind of situation.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>After that, you can take a moment for other members of the group to respond, or you can move on to the next question. By the end, you’ll all have a \u003Cstrong>clearer picture of who holds what knowledge\u003C\u002Fstrong> - and how you can better draw on each other’s strengths moving forward.\u003C\u002Fp>\u003Cp>And that, at its core, is what a \u003Cstrong>transactive memory system\u003C\u002Fstrong> is all about.\u003C\u002Fp>\u003Cp>So, you might be wondering where to begin, in terms of the best questions to use. There are may different ways you can approach this - it might be that you want to focus on specific work-related questions; or perhaps you what to look at how creative your team are; or consider a specific area that’s important to your team right now, such as communication or collaboration? Maybe, you want to steer away from the work context altogether and consider some more fun, non-work related examples.\u003C\u002Fp>\"}},{\"id\":\"87bb54de-d2b4-4621-aeb0-2cf3b4301219\",\"type\":\"video-chapter\",\"visibility\":\"gated\",\"props\":{\"title\":\"Generating Questions\",\"timestamp\":\"155\",\"body\":\"\u003Cp>Generating the questions can be part of the fun of this activity, but at the same time, we want to ensure that you have a few ideas to get you going, so let’s take a moment to map out five example questions for each of these categories, to help get you thinking…\u003C\u002Fp>\u003Cp>\u003Cstrong>Work-focused questions\u003C\u002Fstrong> address real workplace challenges, decisions, or skills that your team might be required to demonstrate. For example:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Who would you want leading the team through a tight deadline?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who would be best at introducing a new team member and making them feel welcome?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we had to pitch our work to senior clients tomorrow, who should speak for us?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who would you trust to make a tough decision under pressure? or\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If you had to hand over your work to someone else, who would you trust to handle it well?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Creative questions \u003C\u002Fstrong>might include things like:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Who would come up with the most creative solution to a last-minute challenge?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we had to brainstorm 10 new ideas in 5 minutes, who would lead that session?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who do you think is most likely to challenge the status quo, and why? and\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we had to design a new way of working, who would you want in charge?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who is best at asking the kinds of questions that change how we think?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Maybe you want to focus on \u003Cstrong>collaboration & communication questions \u003C\u002Fstrong>– these are useful for teams that rely on soft skills, influence, or relationship-building.\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Who would you trust to navigate a difficult client conversation?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who do you think helps others feel heard and included?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If our team had a conflict, who would you want facilitating the resolution?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who would be best at presenting a complex idea in a simple, clear way?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If you were feeling stuck or stressed, who from the team would you want to talk to?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Or, how about those more fun questions, that tap into \u003Cstrong>the out-of-work context\u003C\u002Fstrong>?\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>If we had to host a team night out, who would plan it, and what would it include?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If our team got turned into a reality TV show, who would be the breakout star, and why?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we were starting a podcast about our work, who would be the host?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we had to turn our team values into a song, who would write the lyrics? or\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we were stranded in an airport overnight, who would keep morale high?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\"}},{\"id\":\"af1c3a96-7720-4f79-a71f-d98310bc02e2\",\"type\":\"video-chapter\",\"visibility\":\"gated\",\"props\":{\"title\":\"The Process\",\"timestamp\":\"304\",\"body\":\"\u003Cp>So, it’s time to get started. \u003Cstrong>The process\u003C\u002Fstrong> itself is simple.\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Before you start, take 5 minutes to make a note of everyone in the team and next to their name, write down one key strength that you’ve noticed about them - we’ll come back to this.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Next, choose your first question and pick someone to answer.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Get them to tell you who they will nominate and explain why.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Then, see if that person would like to respond with their own example or situation to consolidate what’s been said.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go around the group until everyone’s had a couple of turns. The activity is flexible in terms of how many questions you want to ask, and how long you have to spend on this.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>When you get to the end of the session, there may be one or more person who hasn’t been chosen in response to any of your selected questions – and that’s okay. However, everyone brings something to the team and has their own strengths, so before you wrap up, identify anyone whose name hasn’t been mentioned yet, and take a moment as a group to share some of the ‘strengths’ that the group have written down next to that person’s name at the start of the session. \u003C\u002Fp>\u003Cp>This helps ensure that everybody’s strengths are acknowledged and recognised in some way during the session.\u003C\u002Fp>\"}},{\"id\":\"e5218cf8-53c6-47b2-a511-6e0cf7dc63fe\",\"type\":\"video-chapter\",\"visibility\":\"gated\",\"props\":{\"title\":\"Close\",\"timestamp\":\"376\",\"body\":\"\u003Cp>There are no specific resources required for this task - just you, your team, and a set of interesting questions. The handout is optional, but allows you to map out what roles or knowledge you rely on each other for in your work.\u003C\u002Fp>\u003Cp>You can use it to reflect upon one thing you learned about a teammate that you didn’t know before. Was there a moment that surprised you; either being chosen for something, or hearing someone’s answer? How might this help you to collaborate better going forward?  And just remember: the goal is to think about each other’s strengths, not your own!\u003C\u002Fp>\u003Cp>Knowing each other better means we waste less time, make smarter decisions, and trust each other more - \u003Cstrong>and that is the value of building a shared memory system as a team.\u003C\u002Fstrong>\u003C\u002Fp>\"}},{\"id\":\"493d713e-07f2-4cf5-a2f0-0fdc63c3c085\",\"type\":\"quote\",\"visibility\":\"gated\",\"props\":{\"quote\":\"We are strongest when we truly see each other.\",\"author\":\"\"}}]}","\u002Fstoryblok\u002F800x1000\u002F87ed9ab544\u002Fintervention-who-is-the-expert.webp","[\"Builds shared awareness of expertise\",\"Strengthens trust and collaboration\",\"Improves problem-solving speed\",\"Develops transactive memory system\"]","\u002Fstoryblok\u002F1400x934\u002Fada443c7aa\u002Fintervention-who-is-the-expert-image.webp","1142598919","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F317082\u002Fx\u002Fc12021fb1d\u002Fwho-is-the-expert-handout.pdf","We are strongest when we truly see each other.","[{\"title\":\"Welcome\",\"timestamp\":\"0\",\"body\":\"\u003Cp>Hello and welcome to this activity, which focuses on helping you to build stronger team attachment by exploring and sharing the personal roots and core drivers that shape how each person shows up at work.\u003C\u002Fp>\u003Cp>This is a chance to share some of the experiences, values and needs that influence how we work, and enable us to fully appreciate the whole person behind the role. This leads to more trust, empathy, and connection within the team as a whole. \u003C\u002Fp>\u003Cp>During this activity, please make sure your team know that they can share as much or as little as they feel comfortable with; as with all our activities, depth is encouraged, but never forced.\u003C\u002Fp>\u003Cp>You can complete this in person, but it’s also been designed to work equally well when delivered remotely, to provide a bit of flexibility to those of you in a remote or hybrid environment.\u003C\u002Fp>\"},{\"title\":\"How to Achieve This\",\"timestamp\":\"68\",\"body\":\"\u003Cp>You’ll achieve this by taking turns to respond to a number of questions and choosing one of your team mates as the ‘answer.’ You’ll explain \u003Cstrong>why\u003C\u002Fstrong> you chose them: what skill, quality, or experience makes them a good fit?\u003C\u002Fp>\u003Cp>Then, the person you picked will have a moment to \u003Cstrong>reflect\u003C\u002Fstrong> on why they think they were chosen, or to share an example or story to help illustrate or consolidate the choice. They can share:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp> A time when they’ve demonstrated that particular skill;\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp> A relevant story or example; or\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp> Their thoughts about how they might approach that kind of situation.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>After that, you can take a moment for other members of the group to respond, or you can move on to the next question. By the end, you’ll all have a \u003Cstrong>clearer picture of who holds what knowledge\u003C\u002Fstrong> - and how you can better draw on each other’s strengths moving forward.\u003C\u002Fp>\u003Cp>And that, at its core, is what a \u003Cstrong>transactive memory system\u003C\u002Fstrong> is all about.\u003C\u002Fp>\u003Cp>So, you might be wondering where to begin, in terms of the best questions to use. There are may different ways you can approach this - it might be that you want to focus on specific work-related questions; or perhaps you what to look at how creative your team are; or consider a specific area that’s important to your team right now, such as communication or collaboration? Maybe, you want to steer away from the work context altogether and consider some more fun, non-work related examples.\u003C\u002Fp>\"},{\"title\":\"Generating Questions\",\"timestamp\":\"155\",\"body\":\"\u003Cp>Generating the questions can be part of the fun of this activity, but at the same time, we want to ensure that you have a few ideas to get you going, so let’s take a moment to map out five example questions for each of these categories, to help get you thinking…\u003C\u002Fp>\u003Cp>\u003Cstrong>Work-focused questions\u003C\u002Fstrong> address real workplace challenges, decisions, or skills that your team might be required to demonstrate. For example:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Who would you want leading the team through a tight deadline?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who would be best at introducing a new team member and making them feel welcome?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we had to pitch our work to senior clients tomorrow, who should speak for us?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who would you trust to make a tough decision under pressure? or\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If you had to hand over your work to someone else, who would you trust to handle it well?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Creative questions \u003C\u002Fstrong>might include things like:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Who would come up with the most creative solution to a last-minute challenge?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we had to brainstorm 10 new ideas in 5 minutes, who would lead that session?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who do you think is most likely to challenge the status quo, and why? and\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we had to design a new way of working, who would you want in charge?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who is best at asking the kinds of questions that change how we think?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Maybe you want to focus on \u003Cstrong>collaboration & communication questions \u003C\u002Fstrong>– these are useful for teams that rely on soft skills, influence, or relationship-building.\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Who would you trust to navigate a difficult client conversation?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who do you think helps others feel heard and included?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If our team had a conflict, who would you want facilitating the resolution?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Who would be best at presenting a complex idea in a simple, clear way?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If you were feeling stuck or stressed, who from the team would you want to talk to?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Or, how about those more fun questions, that tap into \u003Cstrong>the out-of-work context\u003C\u002Fstrong>?\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>If we had to host a team night out, who would plan it, and what would it include?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If our team got turned into a reality TV show, who would be the breakout star, and why?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we were starting a podcast about our work, who would be the host?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we had to turn our team values into a song, who would write the lyrics? or\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>If we were stranded in an airport overnight, who would keep morale high?\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\"},{\"title\":\"The Process\",\"timestamp\":\"304\",\"body\":\"\u003Cp>So, it’s time to get started. \u003Cstrong>The process\u003C\u002Fstrong> itself is simple.\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Before you start, take 5 minutes to make a note of everyone in the team and next to their name, write down one key strength that you’ve noticed about them - we’ll come back to this.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Next, choose your first question and pick someone to answer.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Get them to tell you who they will nominate and explain why.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Then, see if that person would like to respond with their own example or situation to consolidate what’s been said.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go around the group until everyone’s had a couple of turns. The activity is flexible in terms of how many questions you want to ask, and how long you have to spend on this.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>When you get to the end of the session, there may be one or more person who hasn’t been chosen in response to any of your selected questions – and that’s okay. However, everyone brings something to the team and has their own strengths, so before you wrap up, identify anyone whose name hasn’t been mentioned yet, and take a moment as a group to share some of the ‘strengths’ that the group have written down next to that person’s name at the start of the session. \u003C\u002Fp>\u003Cp>This helps ensure that everybody’s strengths are acknowledged and recognised in some way during the session.\u003C\u002Fp>\"},{\"title\":\"Close\",\"timestamp\":\"376\",\"body\":\"\u003Cp>There are no specific resources required for this task - just you, your team, and a set of interesting questions. 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